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Title: Customer Services/Order Processor

City: Grand Rapids

State: Michigan


Customer Service / Order Processor – Bilingual

Bilingual customer service representative and order processor.  for a distribution center mainly with the automotive industry.

Must have the following qualifications:

  • Previous experience in customer service and order processing.
  • Follow instructions to get the job done well and in a timely manner.
  • Conscientious and focus in providing customers a satisfactory service.
  • Knowledge of MS Excel, MS Word, Internet Explorer and Microsoft Dynamics GP (Great Plains).
  • Able to type at a moderate speed.
  • Bilingual, English/Spanish helpful but not required.

Job description (but not limited to):

  • Assist customer with various questions from inventory availability on product to order placements.
  • Process orders in GP system received by fax, e-mail, or by phone.
  • Ensure that international customer orders are processed and shipped according to customer’s specifications.
  • Run inventory spread sheets to ensure sufficient levels of inventory available for time frame specified by suppliers.
  • Placement of purchase order with our suppliers for material low in inventory.
  • Receive material from suppliers, along with releasing back orders.
  • Create sales report and smart lists monthly.
  • Run invoicing daily and monthly statements.
  • Communicate with customer and supplier about new material questions and availability.
  • Set up new product in system as it becomes available.
  • Manage price files for retail.